SHIPPING POLICY

I use eco-friendly shipping packages that are made from recycled plastics, reusable, and recyclable. Being eco-friendly is important to us! Allow 2-3 weeks for your custom item to be made and shipped to you. The shipping speed depends on your selection at checkout. For international orders, delays may occur due to customs, and you are responsible for any customs fees.

RETURNS AND EXCHANGES

If you have any issues with your order, please contact me ASAP. I work hard to make sure that every product that leaves my shop is high-quality and makes you and your pet happy. I do accept returns and exchanges. Eligible items include: any sewn collars or camera straps (fabric/eco canvas), any non-customized biothane items.

 

Ineligible items include: ready to ship sale items, biothane items with nameplates, and metal stamped ID tags.

 

A return must be requested within 14 days of receiving the item, and the item must be mailed back in new/unused condition. Buyer is responsible for the shipping back to me, and the return value will exclude the original shipping cost of mailing the item to you, and the payment processing fee.

The buyer is responsible for shipping of the item back to me, and may be subject to an exchange item fee typically ranging from $5-10 depending on what is required to fix the sizing. This fee covers the cost of new materials and shipping the new item to you.

 

Unfortunately biothane items with nametags cannot be exchanged (the name plates do not come off) but message me if you have a problem so I can assess the situation and see what I can do. Standalone name tags are also not eligible for exchange. Each one is handstamped at the time of your order, to your specifications. If I messed up the name or phone number, I will send you a new one. But if you mistyped the name and phone number on the order, there is not much I can do.

 

If the sizing error is my fault (i.e.- I misread the order or mixed two orders up), I will send you a new item, no cost to you.

PAYMENT METHOD

I accept PayPal (and recommend it!) as well as credit and debit card purchases. You can read about security features in the Privacy Policy tab.

COLLABORATION INQUIRIES

Are you a fellow small business that would like to work together on a special product? Please reach out! You can email me at ethoscanineoutfitters@gmail.com