Frequently asked questions
How do I measure my dog's neck size?
Use a soft tape measure to measure your dog's neck. If you do not have a soft tape measure, you can take one of their well fitting collars and lay it flat against a ruler. Measure the collar from the outside of the female end of the buckle, to the *inside* of the male end of the buckle. In other words, only include one of the ends of the buckle in your measurement.
Finally, a third option is to use a piece of string around your dog's neck and marking the end where it overlaps the beginning of the string. Then measure the length of string with a ruler.
What if I want to order a gift and I can't ask for the neck size?
Consider the gift card option instead!
But otherwise, contact me and we will work together to make sure the item fits. You won't be able to order any of the non-adjustable items, but If you know the breed, can estimate size, or have a photo of the dog, I can estimate the size and create a collar that is adjustable over the range of neck sizes that I think will fit that particular dog. When I know it is a gift I can sometimes add extra room to account for the estimate in size.
I do offer exchanges for improperly fitting items. The buyer is responsible for shipping of the item back to me, and may be subject to an exchange item fee ranging from $5-10 depending on what is required to fix the sizing. This fee covers the cost of new materials and shipping the new item to you.
What does "adventure-ready" mean?
All fabric products that leave my shop are coated with an eco-friendly waterproofing spray. Basically this means that the fabrics have a little bit of extra protection against the elements and are more resistant to staining.
If your dog gets muddy, the collar will get muddy too, but just rinse with water in the sink and watch the collar go back to new condition! This layer should last 4-6 washes.
Further, our biothane products are the ultimate adventure gear. Stink proof, and washes and dries off within seconds.
How do I wash my gear?
For most items, just rinse with soap and water in the sink and either lay flat or hang to dry. It's that simple! See our About Page for the Virtual Care Card for more info.
How can my dog become a model/be featured on the website?
For model searches, see our Instagram page (@ethoscanineoutfitters). We host 1-3 searches a year, and models receive special discount codes.
The best way to be featured: is to email me high quality photos to email@example.com for a chance to be featured on the website, Instagram, or Facebook pages!
How do I write a review for something I bought?
Go to the product you purchased in the shop menu, and on the product page, click "Write Review". It is toward the bottom right. A window should pop up (make sure you allow pop ups).
Thank you for taking the time to review your purchases! We really appreciate it!
How do I order a puppy collar?
Select the collar you are interested in, and usually I recommend the 3/4" width. Some puppies are big though and you can get away with the 1" width! Also depends on the age.
For a collar that is 3/4" width, you can enter 8-12", 9-14", or 10-15" in the neck size box. The 1" width collars are not as good for the small neck sizes, and I would recommend only selecting this option if their neck size is 10" or greater.
Do you offer returns?
Yes. Eligible items include: any sewn collars or camera straps (fabric/eco canvas), any non-customized biothane items.
Ineligible items include: ready to ship sale items, biothane items with nameplates, and metal stamped ID tags.
A return must be requested within 14 days of receiving the item, and the item must be mailed back in new/unused condition. Buyer is responsible for the shipping back to me, and the return value will exclude the original shipping cost of mailing the item to you, and the payment processing fee.
Do you offer exchanges?
Yes. I want to make sure you love your purchase! If something doesn't fit right, I will work with you to fix it. Please contact me within 14 days of receiving your item.
The buyer is responsible for shipping of the item back to me, and may be subject to an exchange item fee typically ranging from $5-10 depending on what is required to fix the sizing. This fee covers the cost of new materials and shipping the new item to you.
Unfortunately biothane items with nametags cannot be exchanged (the name plates do not come off) but message me if you have a problem so I can assess the situation and see what I can do. Standalone name tags are also not eligible for exchange. Each one is handstamped at the time of your order, to your specifications. If I messed up the name or phone number, I will send you a new one. But if you mistyped the name and phone number on the order, there is not much I can do.
If the sizing error is my fault (i.e.- I misread the order or mixed two orders up), I will send you a new item, no cost to you.
Can I use your products with a stake out?
No! My products are not rated for use with a stake out/tie out or other long line fixed to an immovable object. The force generated by a dog going from zero to sprinting, especially when allowed to do so on a long line, is enough to break a collar, or hurt the dog.
Can my dog wear your products unattended?
No! Absolutely not. My products are only intended for use with supervision. Collars can become caught on things and pose strangulation hazards. Dogs can get their teeth stuck in each others' collars and injure or kill each other by accident. Tags can become twisted into floor air vents or crates. The list goes on... If you aren't watching your dog, take the collar off (o-ring collars included).
Injury caused by a collar/tag or other product is not the responsiblity of Ethos Canine Outfitters. Please keep your furry ones safe.